Communicators and technical writers are subject matter experts on content. Communicators must take an active role in information architecture, we are the ones tailored to provide the content chatbots use.Ĭhatbots are the way-finders for content. The content should be solving a problem posed by a user, the chatbot provides the answer. What communicators need to concentrate on is the necessary changes to existing content so that it is can be published as the repository of information for a chatbot. Why should someone read the information?.What is the purpose of the information?.A good way to evaluate content is to answer the following questions: If a chatbot is viable for your organization you need to perform a content audit or content inventory to be sure the right data to fuel the chatbot exists. It is up to communicators to evaluate the technology and apply it as a possible solution to an organization need. Each new technology may not fit each organization’s need. What does it mean for the Communicator and technical writerĬhatbots are the new technology, communicators and technical writers must understand new technologies to keep themselves current in their career avoiding a skills gap. Watson Assistant is a platform to build chatbots: They are the perfect Business Solution – chatbots have are able to guide users through processes and improve the flow of information, this makes them an ideal business solution.This is done without additional programming. They learn and improve – chatbots powered by Artificial Intelligence use the information they receive to automatically improve their performance. ![]()
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